Privacy Policy
I.
Introduction
Welcome to Salina! We value your privacy and are committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, share, and protect your information when you interact with our application.
Salina offers a comprehensive suite of features revolutionizing communication and data management, including advanced transcription and translation capabilities, it seamlessly converts stenographic notes, facilitates real-time video chat, and easy sharing in multiple formats. Our Application also supports engagement with diverse file formats such as PDF, DOCX, XLSX, TXT, and PPTX through natural language conversations, enhancing accessibility and data retrieval. Additionally, Salina introduces task-oriented AI agents shared across users, optimizing AI-based solutions’ utility and functionality for enhanced productivity.
Please note that while this Policy addresses the collection and handling of Personal Information within the Salina ecosystem, it does not extend to content processed on behalf of our enterprise customers or through our API, which are governed by individual agreements with those customers.
As part of Salina’s functionality, you have the option to connect your account with various third-party applications (“Third-Party Application”). These may include apps accessible within our platform or those available through our broader ecosystem. Please be aware that the collection of your information by these third parties are governed by their respective privacy policies and terms. We strongly encourage you to carefully review these policies and terms, as Salina does not assume responsibility for the actions or policies of Third-Party Applications.
We emphasize our commitment to transparency regarding the use of your data to enhance our application. We respect your privacy and aim to empower you with choices and control over your information.
This Policy is effective as of January 1, 2024. Please read it carefully to understand how we handle your personal information and the choices available to you. By accessing or using our application, you consent to the terms outlined in this Privacy Policy.
II.
Information Salina Collects
We collect information to enhance our application and tailor it to your needs. By using our application, you consent to the collection and processing of your Personal Information as described herein.
We may collect your data directly from you through electronic or physical mediums, including your mobile device, third-party applications, or third-party sources such as the Apple App Store, Google Play Store, Amazon App Store, and similar platforms (“App Stores”). This data collection is to comply with legal obligations, enhancing our services, administering your use of our services, and enabling you to enjoy and easily navigate our services.
A. Information You Provide
When you engage with our application, either by creating an account or communicating with us, we collect the following Personal Information:
1. Account Information
Upon creating an account, we collect details like account credentials, such as email address and password (collectively referred to as “Account Information”).
2. Third-Party Login Integration
You may log into your account using third-party applications like Google. We collect your name and email address from the respective third-party application to authenticate and verify your identity. This is necessary to fulfill our contractual commitment to you.
3. User Content
Information you provide within the input, file uploads, or feedback you submit is collected to enhance your experience with our application.
4. Communication Information
Any correspondence you initiate with us leads to the collection of your name, contact information, and message contents. This helps us respond to your inquiries and improve our services.
5. Other Information You Provide
We also collect other information you may provide, including participation in events or surveys, or information necessary for identity verification.
B. Personal Information Received Automatically
Through your interaction with our application, we automatically receive the following Technical Information:
1. Log Data
Automatically transmitted by your browser or device, encompassing your Internet Protocol (“IP”) address, browser type and settings, request timestamp, and interaction patterns with our application. This helps us monitor and improve our services.
2. Usage Data
Information regarding your usage patterns, such as content engagement, feature utilization, time zone, geographic location, access dates, user agent, device type, and network connection. This data helps us understand how you use our application and improve its functionality.
3. Device Information
Details about your device, including its name, operating system, identifiers, and browser type. This helps us optimize the application for different devices.
4. Cookies
We use cookies to enhance the performance and functionality of our app, but they are non-essential to its use. Without these cookies, certain functionalities, such as videos, may become unavailable, or you may be required to enter your login details every time you visit the app as we would not be able to remember your previous login. Most web browsers can be set to disable the use of cookies. However, if you disable cookies, you may not be able to access certain functionalities on our website correctly or at all. We never place Personally Identifiable Information in cookies.
These cookies collect information over time about your online activity on the app and other online services to make online advertisements more relevant and effective for you, a practice known as interest-based advertising. They also perform functions such as preventing the same ad from continuously reappearing and ensuring that ads are properly displayed for advertisers. Without cookies, it is challenging for advertisers to reach their audience, or to track how many ads were shown and how many clicks they received. Cookies helps us improve your experience with our application.
III. How Salina Uses Personal Information
At Salina, we prioritize the protection and confidentiality of your personal information. We utilize Personal Information for the following purposes:
1. Service Provision and Enhancement
Personal Information enables us to provide, administer, maintain, and analyze our Services effectively. This includes optimizing the functionality and usability of Salina for an enhanced user experience.
2. Improvement and Research
We use Personal Information to improve our Services continuously and conduct research aimed at enhancing user satisfaction and meeting evolving needs.
3. Communication
Personal Information facilitates communication with our users, including sending updates about our Services, events, and relevant information to ensure informed engagement.
4. Development of Programs and Services
We leverage Personal Information to develop new programs and services, aligning them with user preferences and requirements.
5. Fraud Prevention and Security
Personal Information is instrumental in preventing fraud, criminal activity, and misuse of our Services, ensuring the security of our IT systems, architecture, and networks.
6. Business Transfers
In the event of business transfers, Personal Information may be utilized for seamless transition and continuity of service provision.
7. Legal Compliance and Protection
We use Personal Information to comply with legal obligations, legal processes, and to safeguard the rights, privacy, safety, or property of Salina, our affiliates, users, or other third parties.
8. Aggregated or De-Identified Data
We may aggregate or de-identify Personal Information for analysis, feature enhancement, research, and similar purposes. Aggregated information may be shared with third parties in an anonymized form, maintaining user privacy and anonymity, unless required by law.
9. Third-Party Services
We may engage third-party services to maintain and improve our Services, ensuring continuity and quality. However, no personally identifiable information (PII) is shared unless essential for service provision or legal compliance.
10. Personalized User Experience
We use Personal Information to personalize your experience with our Services, such as providing tailored content and recommendations based on your preferences and usage patterns.
11. Marketing and Promotional Activities
With your consent, we may use your Personal Information to send you marketing and promotional materials about our Services and those of our partners. Our marketing methods may include email campaigns, custom audience advertising, and "interest-based" or "personalized advertising," including through cross-device tracking. You can opt-out of these communications at any time.
12. Feedback and Surveys
We may use your Personal Information to request feedback and to conduct surveys for research and improvement purposes.
13. Customer Support
Personal Information is used to provide customer support and to respond to your inquiries, requests, or complaints.
14. Kid’s Privacy
We do not address or knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from anyone under the age of 13 without verification of parental consent, we take steps to remove that information from our servers.
Salina is committed to transparent data practices and does not sell, trade, or share personal information with third parties, except as necessary for service provision, legal compliance, or as described in this Policy.
IV. Disclosure and Sharing of Personal Information
We disclose your information to third parties for various business purposes, including to provide our services, to protect us or others, or in the event of a major business transaction such as a merger, sale, or asset transfer, as described below.
1. Vendors and Service Providers
To facilitate our business operations and perform certain services, we may share Personal Information with vendors and service providers. These may include hosting services, cloud services, email communication software, web analytics services, and other information technology providers. These parties will access, process, or store Personal Information solely for the purpose of fulfilling their duties to us.
2. Disclosures to Protect us or Others
We may access, preserve, and disclose any information we store associated with you to external parties if we, in good faith, believe doing so is required or appropriate to: comply with law enforcement or national security requests and legal processes, such as a court order or subpoena; protect your, our, or others’ rights, property, or safety; enforce our policies or contracts; collect amounts owed to us; or assist with an investigation or prosecution of suspected or actual illegal activity.
3. Business Transfers
If we are involved in strategic transactions, reorganization, bankruptcy, receivership, or transitioning services to another provider, your Personal Information may be disclosed during the diligence process with counterparties and others assisting with the Transaction. It may also be transferred to a successor or affiliate as part of that Transaction, along with other assets.
4. Legal Requirements
We may share your Personal Information, including details of your interactions with our Services, with government authorities, industry peers, or other third parties under certain circumstances:
A. If required by law or in good faith belief to comply with a legal obligation.
B. To protect and defend our rights or property.
C. To prevent fraud or illegal activity.
D. To ensure the safety, security, and integrity of our products, employees, users, or the public.
E. To protect against legal liability.
5. Affiliates
Personal Information may be disclosed to our affiliates, entities that control, are controlled by, or are under common control with Salina. Our affiliates will use the shared Personal Information in accordance with this Privacy Policy.
6. Business Account Administrators
In Business Accounts, the administrators of that account may access and control your Salina Account. Additionally, if you create an account using an email address belonging to your employer or another organization, we may share certain account information with your employer or organization to facilitate their management of the business account.
7. Other Users and Third Parties You Share Information With
Certain features of the platform allow you to share information with other users or third parties. This may include sharing links to content or integrating with third-party applications. Be mindful of who you share information with and ensure you trust the recipient.
8. Data Protection Agreements
We may enter into data protect agreements with third parties to ensure that your Personal Information is handled in accordance with the applicable data protection laws and this Privacy Policy.
9. Internation Data Transfers
If your Personal Information is transferred to a country outside your country of residence, we will ensure that such transfers are conducted in compliance with applicable data protection laws and appropriate safeguards are in place.
10. Consent-Based Sharing
In certain cases, we may request your explicit consent before sharing your Personal Information with third parties for purposes not covered by this Privacy Policy. You have the right to withdraw your consent at any time.
11. Anonymized Data
We may share anonymized or aggregated data with third parties for research, marketing, analytics, and other purposes, provided that such data does not identify you personally.
By using Salina, you acknowledge and agree to the disclosure and sharing of your Personal Information as outlined above, in accordance with this Privacy Policy.
V. User’s Rights
At Salina, we respect your rights concerning your Personal Information. Depending on your location and applicable laws, you may have certain statutory rights, including but not limited to:
1. Access
You have the right to access your Personal Information and receive information regarding how it is processed.
2. Deletion
You can request the deletion of your Personal Information from our records, subject to legal obligations and legitimate business interests.
3. Rectification
You have the right to rectify or update your Personal Information if it is inaccurate or incomplete.
4. Data Portability
You may request the transfer of your Personal Information to a third party in a structured, commonly used, and machine-readable format, where technically feasible.
5. Restriction
You have the right to restrict how we process your Personal Information in certain circumstances, such as contesting its accuracy or objecting to its processing.
6. Consent Withdrawal
If we rely on your consent as the legal basis for processing your Personal Information, you have the right to withdraw that consent at any time.
7. Objection
You can object to how we process your Personal Information, including for direct marketing purposes or where we process it based on legitimate interests.
8. Complaints
If you believe that your rights regarding your Personal Information have been violated, the involved parties commit to seeking resolution through good-faith negotiation or amicable means. In the event of controversies concerning this application, users are strongly advised to reach out to the company using the provided contact details within before lodging a complaint with your local data protection authority.
9. Right to Information
You have the right to be informed about the collection and use of your Personal Information, including the purposes for processing your data, how long your data will be retained, and who it will be shared with.
10. Automated Decision-Making and Profiling
You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.
11. Data Breach Notification
In the event of a data breach that is likely to result in a high risk to your rights and freedoms, we will notify you and the appropriate supervisor authority without undue delay.
12. Transparency
We commit to providing transparent and easily accessible information about our data processing activities, ensuring that you can exercise your rights effectively.
We are committed to safeguarding your privacy and ensuring that your Personal Information is not sold or shared for cross-contextual behavioral advertising purposes, as defined under applicable laws. Additionally, we do not process sensitive Personal Information for inferring characteristics about a consumer.
Your trust is essential to us, and we are dedicated to upholding your privacy rights in accordance with relevant regulations and best practices.
VI. Data Security and Retention
We employ commercially reasonable technical, administrative, and organizational measures to safeguard your data, aiming to prevent loss, misuse, unauthorized access, disclosure, alteration, or destruction. However, it’s important to note that no Internet or email transmission can be guaranteed to be entirely secure or error-free. Therefore, we advise exercising caution when transmitting sensitive information via our Service or email.
While we strive to maintain robust privacy settings and security measures, we cannot be held responsible for circumvention of such settings or measures on our Service or third-party websites.We conduct regular security audits and assessments to ensure the effectiveness of our data protection measures and to identify and address potential vulnerabilities. We use encryption technologies to protect your Personal Information during transmission and storage, enhancing the security of your data.
We implement strict access controls to limit access to your Personal Information to authorized personnel only, ensuring that data is handled on a need-to-know basis. In the event of a data breach, we have established protocols to promptly respond and mitigate any potential harm. We will notify affected individuals and relevant authorities as required by applicable laws.
Regarding the retention of your Personal Information, we will retain it only for as long as necessary to fulfill the purposes for which it was collected, including providing our Service to you and for other legitimate business purposes such as resolving disputes, ensuring safety and security, improving our services, or complying with legal obligations. The duration of retention will be determined by factors such as the nature and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure, and legal requirements.
When your Personal Information is no longer needed, we ensure its secure disposal or anonymization to prevent unauthorized access or use.
We encourage you to take proactive steps to protect your information, such as using strong passwords, enabling two-factor authentication, and keeping your account credentials confidential.
VII. Information about General Data Protection Regulation (GDPR)
If you are from the European Economic Area (EEA), we may be collecting and using information from you. In this section of our Privacy Policy, we explain how and why your data is collected and how we protect it from misuse or unauthorized replication.
The General Data Protection Regulation (GDPR) is an EU-wide privacy and data protection law that regulates how companies protect the personal data of EU residents. It also enhances the control EU residents have over their personal data.
The GDPR is relevant to any globally operating company, not just EU-based businesses and EU residents. We value our customers’ data irrespective of their location, which is why we have implemented GDPR controls as our baseline standard for all our operations worldwide.
The GDPR introduces new requirements regarding how companies should protect the personal data they collect and process. It also raises the stakes for compliance by increasing enforcement and imposing greater fines for breaches. Beyond these requirements, it is simply the right thing to do.
We strongly believe that your data privacy is very important. We already have robust security and privacy practices in place that exceed the requirements of this new regulation.
VIII. California Residents
The California Consumer Privacy Act (CCPA) requires us to disclose the categories of Personal Information we collect, how we use it, the categories of sources from whom we collect Personal Information, and the third parties with whom we share it, as explained above.
We are also required to communicate information about the rights California residents have under California law. You may exercise the following rights:
Right to Know and Access: You may submit a verifiable request for information regarding: (1) the categories of Personal Information we collect, use, or share; (2) the purposes for which categories of Personal Information are collected or used by us; (3) the categories of sources from which we collect Personal Information; and (4) the specific pieces of Personal Information we have collected about you.
Right to Equal Service: We will not discriminate against you if you exercise your privacy rights.
Right to Delete: You may submit a verifiable request to close your account, and we will delete the Personal Information we have collected about you.
Right to Opt-Out: You may request that a business that sells a consumer’s personal data not sell the consumer’s personal data.
If you make a request, we have one month to respond. If you would like to exercise any of these rights, please contact us.
We do not sell the Personal Information of our users.
IX. Privacy Policy Updates
We are committed to maintaining transparency and ensuring that you are informed about how we handle your Personal Information. To achieve this, we may update this Privacy Policy periodically to reflect changes in our Services, applicable laws, and other relevant factors. When we make changes, we will post the revised Policy on our website and update the “Last updated” date above to indicate the most recent version.
We will notify you of any significant changes to this Privacy Policy by email, through our Services, or via an announcement on our website. This will ensure that you are fully informed of any updates that may affect your rights or the way we handle your Personal Information.
We encourage you to review this Policy whenever you access or use our Services or interact with us in any way to stay informed about our information practices and the choices available to you. Additionally, if any material changes are made to this Policy, we will provide a prominent notice on this website and/or within our Services to ensure that you are aware of the updates.
We will review this Privacy Policy at least annually to ensure it remains up-to-date and compliant with applicable laws and industry standards.
Your continued use of our Services after any changes to this Policy signifies your acceptance of the updated terms.
X. Contact Us
If you have any questions or concerns in this Data Privacy Policy, please contact our support team at [email protected]. We are here to assist you and ensure that your privacy-related inquiries are addressed promptly and thoroughly.
For complex privacy issues or if you need to discuss any matter in detail, you can request to speak with our designated Privacy Officer. This ensures that your concerns are handled by a senior member of our team with the appropriate expertise.